Customs and import duties including any taxes, tariffs or item seized, are the sole responsibility of the customer. Items shipped from our warehouse and other international warehouses are not subject to export taxes.
Our common airmail delivery service does not have an invoice in the package. However, orders shipped by express such as DHL or EMS must be sent out with an invoice for customs clearance.
If you have bought the Import Tax & VAT Insurance and in the event that you are charged any tax & VAT when the package is delivered, please sign for the package and pay the taxes. Then please submit a ticket and provide us the tax document, invoice or receipt.
Please note that the tax insurance service is only for the orders from European countries. The tax reimbursement claim must be made within 60 days from the date of shipment. The max compensation amount is up to $40 for per order.